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Shipping & Delivery

Shipping & Delivery

We Package Our Fairing Kits Professionally

We employ a professional, multi-layer packing process designed to provide comprehensive protection for your fairings during transit:

  1. Individual Wrapping: Each plastic fairing piece is first individually and thoroughly wrapped using EPE (Expandable Polyethylene) foam sheets. This ensures all-around cushioning and surface protection against scratches and minor impacts.
  2. Internal Cushioning: All individually wrapped parts are then strategically arranged inside a robust, multi-layered corrugated cardboard box. All gaps between the components are filled with ample EPE foam or bubble wrap to eliminate any internal movement.
  3. Top & Bottom Reinforcement: Extra-thick layers of EPE foam are placed at the top and bottom of the box inside to absorb shocks that may occur during handling, such as drops or compression.
  4. External Corner Protection: For long-distance international shipping, we perform additional reinforcement on all external edges and corners of the box. This critical step significantly reduces the risk of damage in complex logistics environments.

By investing in such comprehensive packaging, we significantly minimize the risk of transit damage, giving you the confidence that your investment is protected from our door to yours.

Shipping Methods & Costs

1. International Shipping
We are pleased to offer Free Shipping to most countries and regions worldwide. For these international orders, we primarily utilize reliable postal services to ensure cost-effective delivery to your doorstep.

2. Shipping to the United States (Interim Solution)  -  Last Updated: [11/01/2025]
For customers in the United States, we employ an efficient combined shipping method to balance speed and cost:

    • First Leg (Ocean Freight): Your order is initially shipped via ocean freight from our warehouse to our designated consolidation center in California.
    • Final Leg (Express Delivery): Upon arrival in California, your package is handed over to either FedEx or UPS for final express delivery to your address.

3. Shipping to Other Regions
For regions not covered by our free shipping service, shipping costs will be calculated at checkout based on your specific location. If your delivery address is not within our standard service area, please contact our customer service team for shipping options and a custom quote.

4. Currently Unserviced U.S. Regions  -  Last Updated: [11/01/2025]
Please note that we are currently unable to ship to the following U.S. territories and states:

    • Alaska
    • Hawaii
    • Guam
    • Puerto Rico

We apologize for any inconvenience this may cause and are actively working to expand our service coverage to these areas in the future.

Shipping Timeframes

1. Delivery to the United States (Interim Solution)  -  Last Updated: [11/05/2025]
Due to current adjustments in trade and tariff policies, combined with constraints affecting postal services, shipping and customs clearance times have been extended. Currently, delivery to the continental United States requires approximately 3-4 weeks from the date of shipment.

2. Delivery to Other Countries & Regions
For most other countries and regions outside the U.S., we primarily utilize postal services for final delivery. Delivery times vary significantly depending on the specific destination address and local customs processing, but generally fall within an estimated range of 1 to 4 weeks.

For Specific Delivery Estimates
If you require a more precise delivery timeframe for your specific region, we recommend contacting our customer service team before placing your order. We will do our best to provide you with a current time estimate based on your location.

Package Tracking

Once your order has been shipped, we will automatically send a shipping confirmation email to your registered email address. This email contains:

  • Your unique tracking number
  • Direct links to the carrier's tracking website

How to Track Your Package

  1. Self-Service Tracking:
    • Click the tracking link in your shipping confirmation email
    • Enter your tracking number on the carrier's official website
  2. Assisted Tracking:
    • If you encounter any issues with tracking, please contact our customer service
    • Provide your order number for quick assistance
    • Our team can help interpret tracking status and investigate delays

Tracking Availability & Important Notices

  • For US Customers (FedEx/UPS Tracking):  -  Last Updated: [11/01/2025]
    Please be aware that your tracking number is generated at the time of shipment from our warehouse, but the initial status will only show "Label Created". This is because your order is first transported via ocean freight to our consolidation center in California. The tracking information will not update until the package arrives at the FedEx/UPS facility in the US and is scanned into their system. This ocean transit phase typically takes 3 weeks. There is no need for concern during this period, this is a normal part of our shipping process.
  • For Other Countries & Regions (Postal Service Tracking):
    For orders outside the US, you can track your package directly on your local postal service's official website using the provided tracking number once the package has arrived in your country and been handed over to the local postal authority.

For the most accurate and up-to-date tracking information, we recommend using the carrier's official website or app. If your tracking shows no movement for more than 5 business days after the expected update time, please contact us for assistance.

Shipping Delays & Customs Hold

Possible Shipping Delays

International shipping involves multiple stages and carriers, and delays can occasionally occur due to:

    • Customs inspection and clearance procedures
    • Weather conditions or natural disasters
    • Carrier capacity constraints
    • Local holidays or operational issues
    • Political or regulatory changes

While these situations are beyond our direct control, we are here to support you throughout the process.

Our Role & Your Responsibilities

    • What We Can Do:
      • Provide tracking information and carrier contacts
      • Submit inquiries to carriers on your behalf
      • Supply necessary commercial invoices or documentation to assist with customs clearance
    • What You Can Do:
      • Monitor your tracking number regularly
      • Respond promptly if the carrier or customs authorities contact you
      • Pay any required duties or taxes in a timely manner
      • Contact your local customs office if the package appears stuck

Important Limitations

Please understand that:

    • We cannot expedite another country's customs procedures
    • We cannot control carrier schedules or shipping speeds
    • We are not responsible for delays caused by governmental authorities
    • Shipping timelines are estimates only and not guaranteed

If your package shows no tracking updates for a few days, please contact us and we will help investigate with the carrier.

Duties & Taxes

Please be advised that the product prices listed on our website are exclusive of any applicable customs duties, import taxes, value-added taxes (VAT), or other government-imposed fees. These charges are the responsibility of the recipient and are typically collected by the shipping carrier or local authorities upon the package's arrival in your country.

  • United States: For orders shipped to the contiguous United States, we have prepaid all relevant import duties and taxes. You will not be required to pay any additional customs fees upon delivery.
  • Other Regions: For orders shipped to other regions, such as the European Union, the recipient is responsible for paying all applicable duties and taxes (e.g., VAT). These fees are not included in our product or shipping prices. We recommend contacting your local customs office for an estimate of potential charges before placing your order.
  • Tax Planning Assistance
    We understand that international customs regulations can be complex. If you require assistance with tax planning or have questions regarding potential import costs, our customer service team is available to help. We can provide guidance on documentation and strategies to optimize your customs expenses where legally permissible.

Return Shipping

For all return requests that are not due to product defects, wrong items shipped, or our errors, customers are responsible for all associated return shipping costs. This includes:

  • Return transportation fees
  • Package insurance (highly recommended)
  • Any customs documentation or handling fees for international returns

Important Notes:

  1. We strongly recommend using a trackable and insured shipping service
  2. For international returns, please mark the package as "Returned Goods" on customs forms
  3. We are not responsible for return packages that are lost, damaged, or delayed in transit